We are looking for a Visa Counsellor with Australian visa knowledge to handle client inquiries, follow up on leads, schedule appointments, and support our CRM data entry. The ideal candidate will assist the marketing team, provide basic visa guidance, and redirect complex cases to our Registered Migration Agent (MARA). The role requires strong communication skills and client-handling experience. You will also help in creating marketing campaigns and ensure excellent client service. This is a full-time on-site role based in Ahmedabad.
Key Responsibilities:
- Handle client inquiries regarding Australian visas, providing basic information and guidance.
- Redirect complex visa queries to the Registered Migration Agent (MARA) when required.
- Follow up with potential leads, conduct client calls, and work on converting them into active clients.
- Schedule and coordinate appointments between clients and the Registered Migration Agent.
- Accurately input and update client data into the company’s CRM system.
- Assist the marketing team in creating and executing new campaigns.
- Provide support for administrative and operational tasks as necessary.
- Maintain professional communication and a high level of client service.
- Stay updated with basic Australian visa types and general immigration knowledge.
- Perform any other duties related to the role as required by management.
Skills and Qualifications Required:
· Essential:
- Prior knowledge of Australian visa categories (e.g., Student Visa, Visitor Visa, Skilled Migration).
- Proficiency in using CRM systems for data entry and client management.
- Excellent verbal and written communication skills (English & Hindi/Gujarati preferred).
- Strong customer service and interpersonal skills.
- Ability to handle multiple tasks, prioritise work, and meet deadlines.
- Basic understanding of lead generation and client conversion strategies.
· Desirable:
- Experience in working within a migration consultancy, overseas education, or related industry.
- Tele-counselling or call-handling experience.
- Familiarity with marketing or campaign support activities.
CTC offered:
₹3,00,000 to ₹6,00,000 per annum (negotiable based on experience)
Job Location(s):
501 Sankalp Square 3A, Beside Taj Skyline, Sindhu Bhavan Road, Ahmedabad, Gujarat, India
Qualification:
Graduate in any discipline (preferred: Commerce / Management / Humanities)
Additional certification in immigration or counselling will be an advantage.